Purchase Conditions

1. Overview and Scope

These Purchase Conditions apply to every order you place with INTELLIGENCE AI LTD for access to our no-code automation platform, subscription plans, implementation services, and related digital services (each a "Plan" or "Service"). By completing a purchase, you confirm that you have read, understood, and agree to these Purchase Conditions together with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

If you are purchasing on behalf of a business, you confirm that you have authority to bind that business. If any term in a separately signed agreement conflicts with these Purchase Conditions, the signed agreement takes precedence for that specific engagement.

2. Plan Descriptions and Pricing

2.1 Plan features

Each Plan includes the features, limits, support level, and deliverables described on our Pricing page at the time of purchase. Plans may differ by number of automations, allowed integrations, users, execution volume, reporting, support response time, and included onboarding or training.

2.2 Currency and taxes

Unless otherwise stated, prices are displayed and charged in EUR. Applicable VAT, sales tax, or other transaction taxes will be calculated at checkout based on your billing location and shown before you confirm payment. You are responsible for any other taxes, duties, or withholding obligations not collected by us.

2.3 Price changes

We may update our prices from time to time. Any price change applies only to new orders or renewals placed after the effective date of the change. Once an Order is confirmed, the price for that Order is fixed for the stated billing period.

3. Order Process and Contract Formation

3.1 How to place an order

To place an order, select the Plan or Service you want, complete any required information, and proceed to checkout. The steps shown on the website guide you through the order process and allow you to review and correct your entries before confirming the order.

3.2 Order confirmation and contract

An order is an offer to purchase. The contract between you and INTELLIGENCE AI LTD is formed when we accept the offer by confirming the order and successfully processing payment through Stripe. We will send you an order confirmation by email or display it in your Account dashboard.

3.3 Order errors

If you believe you have made an error in your order (for example, selected the wrong Plan or entered incorrect billing details), contact us as soon as possible. We will make reasonable efforts to correct the error before activation or performance begins, but we cannot guarantee changes once delivery has started.

4. Payment Terms

4.1 Payment processor

All card and payment transactions are processed securely by Stripe, Inc. ("Stripe"), a PCI DSS Level 1 certified payment processor. When you complete checkout, your payment details are entered directly into Stripe's hosted or embedded payment interface. We do not receive, view, or store your full card number, CVC, or expiry date. Stripe's terms of service and privacy policy apply to the payment processing service.

4.2 Payment methods

We accept the payment methods displayed at checkout, which may include major credit and debit cards and other methods supported by Stripe. You authorise us and Stripe to charge the selected payment method for the total amount shown at checkout, including any applicable taxes.

4.3 Payment failure

If a payment fails or is declined, we may suspend or delay activation of your Plan until the outstanding amount is paid. Repeated payment failures may result in suspension or termination of your Account in accordance with our Terms & Conditions.

4.4 Invoices and records

We will provide a receipt or invoice for each completed payment, normally by email or through your Account dashboard. You should retain these records for your accounting and tax purposes.

5. Delivery, Activation, and Acceptance

5.1 Platform access

After payment is confirmed by Stripe, we will activate your Plan and provide access to the relevant Platform features. Activation normally occurs within a reasonable time and may be automatic, by email invitation, or through a setup call, depending on the Plan. We do not guarantee immediate activation and will not be liable for delays caused by incomplete or incorrect information supplied by you.

5.2 Implementation and onboarding services

Some Plans include implementation, workflow setup, onboarding, training, or documentation. The scope, number of sessions or automations, and delivery schedule for these services are as described on the Pricing page or in a separate statement of work. You agree to provide timely access, information, and approvals that we reasonably need to perform these services.

5.3 Third-party integrations

Where a Plan includes connections to third-party services (such as CRM, messaging, email, accounting, or spreadsheet tools), you are responsible for maintaining valid accounts and permissions with those providers. We are not responsible for changes, outages, or discontinuation of third-party services, or for fees those providers charge.

5.4 Acceptance of deliverables

Where a Plan includes specific deliverables (for example, automations, dashboards, scripts, or documentation), acceptance is deemed to occur when the deliverables are made available to you for review and you do not reject them within the review period stated in your Plan or, if no period is stated, within seven (7) business days. After acceptance, any further changes may be treated as additional services.

6. Revisions, Changes, and Additional Work

6.1 Included revisions

The number and scope of revisions included in a Plan, if any, are stated on the Pricing page or in your Order confirmation. Revisions are limited to adjustments that remain within the originally agreed scope.

6.2 Additional work and change requests

Any work outside the agreed scope, including additional automations, integrations, users, dashboards, or training, may require an upgrade to a higher Plan or a separate purchase at our then-current rates. We will confirm any additional charges in writing before starting the work.

7. Support After Delivery

7.1 Plan support

We provide support for the Platform in accordance with the level included in your Plan. Support may be delivered by email, chat, or ticket system during our published business hours. Response times are targets only and depend on the complexity of the request and the information you provide.

7.2 What is not covered

Support does not cover issues caused by third-party services, your own data or configuration errors, misuse of the Platform, or requests that fall outside the scope of your Plan. We may offer separate professional services for these at our standard rates.

8. One-Time Purchase and Renewal

Unless expressly stated otherwise in your Order confirmation, Plans are one-time setup or activation purchases and do not renew automatically. There are no recurring charges unless you separately agree to an ongoing subscription or support plan in writing. If a future renewal or subscription is offered, the terms, billing interval, and cancellation rights will be clearly disclosed before you confirm payment.

9. Cancellation and Refunds

Your right to cancel and the conditions for receiving a refund depend on your Plan, the timing of your request, and whether you are a consumer or a business customer. Full details are set out in our Refund & Cancellation Policy. Nothing in these Purchase Conditions limits any statutory right you may have as a UK consumer under the Consumer Rights Act 2015.

10. Intellectual Property

We retain all rights to the Platform, software, templates, and materials we provide. You retain ownership of the workflows, configurations, data, and business content you create using the Platform, subject to the license granted to us under our Terms & Conditions.

11. Limitation of Liability

Our liability is governed by our Terms & Conditions. Nothing in these Purchase Conditions excludes or limits liability that cannot lawfully be excluded or limited under English law.

12. Governing Law and Disputes

These Purchase Conditions are governed by the laws of England and Wales. Any dispute arising from a purchase will be subject to the jurisdiction provisions set out in our Terms & Conditions.

13. Changes to These Purchase Conditions

We may update these Purchase Conditions from time to time. The version in force at the time you place an Order applies to that Order. Material changes will be reflected in the "Last updated" date at the top of this page.

14. Contact Us

If you have any questions about these Purchase Conditions or a specific Order, please contact us via the contact page on our website, or by email at info@intelligenceailtd.com.